Privacy Policy

Last Updated: [16/09/2026]

At Artel Creations, we respect your privacy and are committed to protecting the personal information you provide while using our website, artelcreations.com.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you visit our website or purchase our products and services.

By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, create an account, place an order, contact us, or submit an enquiry, we may collect information such as:

Personal Information

Full name
Mobile/telephone number
Email address
Billing address
Shipping/delivery address
Company or organization details, where applicable

Order Information

When you purchase a product, we may collect information relating to:

Products purchased
Product quantities
Customization requirements
Order details
Delivery information
Payment status

Customized Product Information

For customized products, you may provide:

Photographs
Names
Logos
Artwork
Text
Designs
Documents
Other files required to complete your order

Please only provide content that you have the right or permission to use.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the website technologies and services in use.

This may include:

IP address
Browser type
Device type
Operating system
Pages visited
Website activity
Approximate usage information
Date and time of visits
Referring website

This information may be used to improve website functionality, security, performance, and user experience.

3. How We Use Your Information

We may use your information to:

Process and fulfill orders.
Provide customized products and services.
Process payments.
Arrange shipping and delivery.
Respond to enquiries.
Provide customer support.
Contact you regarding your order.
Send order confirmations and updates.
Manage customer accounts.
Improve our website and services.
Prevent fraud, abuse, and unauthorized activity.
Maintain website security.
Meet applicable legal and regulatory requirements.

We will use personal information only for legitimate business purposes and in accordance with applicable law.

4. Customized Files and Designs

If you upload photographs, logos, artwork, documents, or other files for a customized product, we may access and process those files only as reasonably necessary to:

Review the submitted requirements.
Prepare the design.
Manufacture or print the product.
Complete your order.
Provide customer support.
Resolve an order-related issue.

Customers are responsible for ensuring that uploaded content does not violate copyright, trademark, privacy, or other rights of third parties.

5. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Artel Creations may receive information such as payment status, transaction reference, or other information required to confirm an order.

Where payment is processed by a third-party payment provider, the provider’s own privacy policy and terms may also apply.

We do not intend to store complete payment-card information on our website unless such storage is specifically supported by the applicable payment system and handled in accordance with applicable security requirements.

6. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

Keep the shopping cart functioning.
Remember customer preferences.
Maintain login sessions.
Improve website performance.
Understand website usage.
Improve the user experience.
Support website security.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. WooCommerce & Website Services

Our online store may use WooCommerce and other third-party technologies to provide shopping, account, order-management, payment, and related functionality.

Information necessary to process an order may be processed through these systems and the service providers supporting our website.

Third-party services may have their own privacy policies and terms.

8. Sharing of Information

We do not sell or rent your personal information as a normal part of our business operations.

We may share relevant information with trusted service providers when necessary to operate our business, such as:

Payment processors
Shipping and courier companies
Website hosting providers
Website maintenance providers
Email and communication service providers
IT and security service providers
Professional advisers
Government authorities or law-enforcement agencies where legally required

We only intend to share information that is reasonably necessary for the relevant purpose.

9. Order and Delivery Information

To successfully deliver your order, we may need to provide relevant customer information to shipping or delivery partners.

This may include:

Customer name
Delivery address
Mobile number
Order details

Such information is used for delivery and related communication.

10. WhatsApp Communication

Artel Creations may provide WhatsApp as a communication or ordering option.

If you contact us through WhatsApp, information exchanged through WhatsApp may be subject to WhatsApp’s own terms and privacy practices.

We may use information provided through WhatsApp to:

Respond to enquiries.
Discuss customization.
Confirm order requirements.
Provide quotations.
Coordinate orders.
Provide customer support.

11. Email & Communication

We may use your email address or mobile number to communicate with you regarding:

Order confirmation
Payment confirmation
Design approval
Production updates
Shipping information
Delivery updates
Customer support
Important service-related communications

Marketing communications, where used, may provide an option to opt out.

12. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, online transaction, or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable precautions to protect your account credentials and personal information.

13. Data Retention

We may retain personal information for as long as reasonably necessary for purposes such as:

Completing orders
Providing customer support
Maintaining business records
Handling accounting and tax requirements
Resolving disputes
Preventing fraud
Meeting legal obligations

When information is no longer required, it may be deleted or securely disposed of where appropriate.

14. Customer Accounts

If you create an account on our website, you are responsible for keeping your login credentials confidential.

Please notify us if you believe your account has been accessed without authorization.

You may be able to update certain account information through your account dashboard.

15. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Children’s Privacy

Our website is intended for general users and customers.

We do not knowingly request personal information from children for independent purchases or account creation where such collection would be inappropriate or prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that the matter can be reviewed.

17. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, which may include the ability to:

Request information about personal data we hold about you.
Request correction of inaccurate information.
Request deletion where legally applicable.
Ask about how your information is being used.
Withdraw certain permissions where applicable.
Opt out of certain marketing communications.

Some information may need to be retained where required for legal, accounting, security, or legitimate business purposes.

To make a privacy-related request, please contact us using the details below.

18. Marketing Communications

Where applicable, we may send promotional or marketing communications about our products, services, offers, or updates.

You may request to stop receiving marketing communications.

Even if you opt out of marketing messages, we may still send essential service communications relating to an existing order or customer request.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our services
Website functionality
Technology
Legal requirements
Business practices

The updated version will be published on this page with a revised Last Updated date.

20. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.

Artel Creations
Plot No- SV-31, Lane-3,
Shreekhetra Vihar, Aiginia,
Bhubaneswar, Odisha – 751019

Mobile: +91 90405 27008
Landline: 0674-2471082
Website: artelcreations.com

Email: info@artelcreations.com