Terms & Conditions

Last Updated: [16/09/2026]

Welcome to Artel Creations. These Terms & Conditions govern your use of our website, artelcreations.com, and the purchase of products and services available through our online store.

By accessing or using this website, placing an order, or purchasing any product or service from us, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

1. About Artel Creations

Artel Creations provides advertising, printing, customized products, event products, business branding solutions, and digital products through its website and related services.

Our product and service categories may include:

Acrylic Products
Printing Products
Advertising & Signage
Wedding & Event Products
Customized Gifts
Kids Products
Business Packages
Digital Products

2. Website Usage

You agree to use this website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to the website or its systems.
Copy, reproduce, or distribute website content without permission.
Upload files containing illegal, harmful, or malicious content.
Submit content that infringes another person’s copyright, trademark, privacy, or other legal rights.

We reserve the right to restrict or terminate access to the website where necessary.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, sizes, colors, and other information displayed on the website are accurate.

However:

Actual colors may vary depending on the customer’s screen or display settings.
Customized products may have minor variations due to printing, cutting, material, or production processes.
Product images may be used for representation purposes and may not always show the exact final dimensions or finish.
Product availability may change without prior notice.

If a product requires customization, the customer is responsible for checking the information provided before placing the order.

4. Customized Products

Many Artel Creations products may be customized according to customer requirements.

Customization may include:

Names
Text
Photos
Logos
Designs
Sizes
Materials
Colors
Other customer-provided information

Customers are responsible for providing correct and complete information.

Once production has started, changes to customized orders may not be possible.

Customized products may be non-returnable or non-refundable once production has started, except where applicable under our refund/replacement policy or where the product is defective or incorrectly produced by us.

5. Customer-Provided Content

When uploading photographs, logos, artwork, documents, or other materials, you confirm that you have the necessary rights or permission to use those materials.

You must not upload content that:

Violates copyright or trademark rights.
Contains unlawful or prohibited material.
Violates another person’s privacy.
Is misleading, fraudulent, or harmful.

Artel Creations may refuse to process an order if the submitted content appears to violate applicable laws or third-party rights.

6. Orders

When you place an order through our website:

You select the required product.
You provide the required customization details, if applicable.
You add the product to your cart.
You provide delivery and contact information.
You select an available payment method.
You complete the order.

An order confirmation may be sent to the email address or mobile number provided by you.

An order is subject to acceptance and availability.

For customized products, we may contact you for design confirmation or clarification before production.

7. Design Approval

For products requiring artwork, layout, or customized design approval, the customer may be required to review and approve the design before production.

Once a customer approves a design:

Production may begin based on the approved design.
Changes requested after approval may require additional time or charges.
Artel Creations will not be responsible for errors that were clearly present in an approved design and were not reported before production.

Customers should carefully check names, spellings, dates, numbers, photographs, logos, dimensions, and other information before approval.

8. Pricing

Product prices displayed on the website are subject to change without prior notice.

The applicable price for an order will generally be the price displayed at the time the order is placed, subject to any applicable corrections or clarifications.

Additional charges may apply for certain requirements, including:

Special customization
Additional design work
Urgent production
Additional materials
Special packaging
Delivery or shipping
Installation
Other requirements communicated before order confirmation

Where an additional charge is required, we will communicate the applicable requirement before proceeding where reasonably practicable.

9. Payment

Customers may pay using the payment methods made available during checkout.

Payment must be completed according to the selected payment method before the order can proceed to production where advance payment is required.

We may place an order on hold if:

Payment has not been successfully received.
Payment information requires verification.
Additional order information is required.

10. Shipping & Delivery

We aim to process and dispatch orders within the estimated timeframe communicated for the relevant product.

Delivery time may vary depending on:

Product type
Customization requirements
Production time
Delivery location
Shipping service
Holidays and non-working days
Unforeseen circumstances

Delivery estimates are not necessarily guaranteed delivery dates.

Once an order has been dispatched, the customer may receive available tracking information.

11. Delivery Address

Customers are responsible for providing an accurate delivery address and contact information.

Artel Creations will not be responsible for delays or additional delivery costs caused by:

Incorrect address
Incomplete address
Incorrect phone number
Customer being unavailable to receive the order
Refusal to accept delivery
Other information incorrectly provided by the customer

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

12. Inspection on Delivery

Customers are advised to inspect products as soon as they receive them.

If a product arrives damaged, defective, or incorrect, please contact us as soon as possible with:

Order number
Photographs of the product
Photographs of the packaging, where relevant
Description of the issue

We may request additional information to evaluate the issue.

13. Returns, Replacement & Refunds

Return, replacement, and refund eligibility depends on the nature of the product and order.

Because customized products are produced according to individual customer requirements, they may not be eligible for return simply because the customer changes their mind or no longer requires the product.

A replacement or refund may be considered where applicable if:

The wrong product was supplied by us.
The product has a manufacturing or production defect.
The product is significantly damaged during delivery, subject to verification.
The product does not reasonably match the approved order specifications due to an error on our part.

Refunds, where approved, will be processed using the applicable payment/refund process.

14. Cancellation of Orders

Order cancellation may be possible only before production or processing has reached a stage where cancellation is no longer practical.

For customized products, cancellation may not be available once:

Design work has started.
Customer artwork has been processed.
Production has started.
Materials have been specially prepared or purchased for the order.

Any applicable cancellation or refund will be determined based on the stage of the order.

15. Digital Products

Digital products, including templates and downloadable files, may be subject to specific usage and licensing conditions.

Unless expressly stated otherwise, purchasing a digital product does not transfer ownership of the underlying intellectual property to the customer.

Digital products should not be resold, redistributed, copied, or made available to third parties unless the applicable product license expressly permits it.

16. Intellectual Property

All website content, including but not limited to:

Logos
Brand elements
Text
Graphics
Images
Product descriptions
Designs
Website layout
Other original content

is protected by applicable intellectual property laws unless otherwise stated.

You may not reproduce, modify, distribute, publish, or commercially exploit our website content without prior written permission.

17. Customer Designs & Intellectual Property

Customers retain responsibility for the designs, logos, photographs, and other materials they provide.

By submitting such material for production, you authorize Artel Creations to use it as necessary to process and fulfill your order.

You confirm that your submitted material does not knowingly infringe third-party intellectual property rights.

18. Advertising & Branding Services

For advertising, printing, signage, branding, installation, and event-related services, final requirements may be confirmed separately depending on the project.

Project timelines, specifications, quantities, materials, installation requirements, and charges may vary according to the individual project.

Where applicable, a quotation or project confirmation may form part of the agreement between the customer and Artel Creations.

19. Third-Party Services

Our website may use third-party services such as:

Payment gateways
Shipping providers
Analytics services
Communication services
Social media platforms
Other technology providers

The use of such services may be subject to their respective terms and policies.

Artel Creations is not responsible for service interruptions or failures caused solely by third-party service providers.

20. Website Availability

We aim to keep the website available and functioning properly. However, we do not guarantee uninterrupted access at all times.

The website may occasionally be unavailable due to:

Maintenance
Technical problems
Server issues
Security updates
Internet or network problems
Circumstances beyond our reasonable control

21. Limitation of Liability

To the extent permitted by applicable law, Artel Creations shall not be liable for indirect, incidental, or consequential losses arising from the use of the website or services.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

22. Force Majeure

We shall not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, transportation disruptions, government restrictions, strikes, technical failures, or other unforeseen events.

23. Privacy

Customer information is handled according to our Privacy Policy.

By using our website and placing an order, you acknowledge that certain information is required to process orders, payments, customer support, and delivery.

24. Changes to These Terms

Artel Creations may update these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised Last Updated date.

Customers are encouraged to review this page periodically.

25. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the matter, subject to applicable law.

26. Contact Us

If you have questions regarding these Terms & Conditions, your order, customization, delivery, or any other matter, please contact us.

Artel Creations
Plot No- SV-31, Lane-3,
Shreekhetra Vihar, Aiginia,
Bhubaneswar, Odisha – 751019

Mobile: 9040527008
Landline: 0674-2471082
Website: artelcreations.com